1. – Vietnam National University, Ho Chi Minh City, Vietnam.
| Received
13-Aug-2025 |
Accepted
- |
Published
13-Aug-2025 |
Abstract
Artificial Intelligence (hereafter “AI”) is one of the latest technologies being incorporated into library services. This paper uses qualitative content analysis of existing literature to explore the prospects and challenges of AI adoption in libraries. The findings show that AI significantly enhances both technical and public services by improving efficiency, personalisation and accessibility. However, the adoption of AI also raises concerns, including data privacy and security, algorithmic bias, limited AI literacy among librarians and high implementation costs. Effectively addressing these challenges will enable libraries to better meet user needs and improve their services.
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