2023 |
Volume 16 |
Issue Issue 1
The Impact of Spiritual Intelligence on Hotel Manager: Exploring the Mediating Effect of Job Stress and Job Satisfaction
1.
Farah Liyana Bustamam
– Sulaiman Alrajhi University, Alqassim, Saudi Arabia.
2.
Fakhrul Zaman Abdullah
– Sulaiman Alrajhi University, Alqassim, Saudi Arabia.
3.
Wan Khairuzzaman Wan Ismail
– Sulaiman Alrajhi University, Alqassim, Saudi Arabia.
4.
Abdul Razak Ibrahim
– Sulaiman Alrajhi University, Alqassim, Saudi Arabia.
Received
09-Jan-2023
|
Accepted
-
|
Published
09-Jan-2023
|
Abstract
Purpose – This paper’s purpose is to investigate work stress’s effect on spiritual intelligence and job satisfaction in the hospitality industry.
Design/Methodology – In total, 363 hotel managers were surveyed from 4- & 5-star hotels in Malaysia. SmartPLS 3 was used for data analysis and to estimate the effect of the hypothesis.
Findings – The findings suggest that spiritual intelligence does affect job satisfaction while job stress has no effect on spiritual understanding and job satisfaction relationships.
Originality of the Research – This study helps to broaden the literature on hospitality management, especially in the field of spiritual intelligence and the relationship between stress and job satisfaction.
Keywords Spiritual Intelligence, Job Satisfaction, Job Stress, Hospitality Industry
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