1.
Yaw Agyabeng-mensah
– Dalian Maritime University, China.
2.
Esther Nana Konadu Ahenkorah
– Dalian Maritime University, China.
3.
Eric Osei
– Dalian Maritime University, China.
Abstract
The current market setting breeds stern competition among business organisations. This has made firms that rely on only in-house
core competencies to reengineer their strategies and approaches to look beyond their boundaries to tap into the supply chain
capabilities and benefits. This has ignited our interest to conduct this study to investigate how logistics information technology
can enhance supply chain integration and improve firms’ ability to increase customer satisfaction to achieve high organisational
performance in the distribution industry in Ghana. We use survey data we collected from 179 managers at least 5 years’
experience in procurement, supply chain, distribution, information and logistics. All the hypotheses we tested using SmartPLS-3
were supported and accepted. We have discovered that firms that adopt logistics information technology have a great chance
of influencing their performance through customer satisfaction, and both internal and external integration with customers and
suppliers. Limitations are explained in conclusion.
Keywords Logistics Information Technology, Supply Chain Integration, Organisational Performance, Customer Satisfaction
