International Journal of Research in Signal Processing, Computing & Communication System Design

2015 | Volume 1 | Issue 2

A Study on Hotel Front Office Practices and Its Impact on Guest Satisfaction with Reference to the Vivanta by Taj Blue Diamond, Pune

1. Rasika Gumaste – Assistant Professor, Aissms Chmct, Pune, Maharashtra, India

2. Ritu Bhagwat – Assistant Professor, Aissms Chmct, Pune, Maharashtra, India

3. Puneet Thakkar – Assistant Professor, Aissms Chmct, Pune, Maharashtra, India

Received
02-Feb-2016 		Accepted
- 		Published
02-Feb-2016
Abstract
The case study of Vivanta by Taj Blue Diamond, Pune focuses on finding the innovative practices of the Front Office Department and measuring their impact on guest satisfaction. Based on the findings it was observed that there was a positive impact of innovative practices, service quality, courtesy, competency and responsiveness (CCR) of staff on guest satisfaction level in the hotel.
Keywords Innovative Practices, Guest Satisfaction, Service Quality
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