1.
| Received
14-Apr-2026 |
Accepted
- |
Published
14-Apr-2026 |
Abstract
This paper looks at the trends in
outsourcing industry in India vis-
à-vis the role played by the industry
related factors in rebuffing (or
accepting) unionization of its
workers. The examination is based
on the review of extant literature
on working and employment
conditions of BPO-ITeS and call
centre employees. The paper
highlights the role of key policy
actors in the external environment
and internal (organizational or
contextual and individual)
dispositions that were instrumental
in the failure of the unionization
effort in the beginning. It shows the
significant impact of the
competitive pressures in the
changing nature of employee
relations in Indian BPO-ITeS
industry.
Keywords : Outsourcing Industry, BPO employees
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