1.
Anwesha Nag
– Vice Chancellor At Adamas University, Kolkata, India.
2.
Naveen Das And Indranil Bose
– Vice Chancellor At Adamas University, Kolkata, India.
Abstract
Public-private partnership (PPP)
in the healthcare sector is found
to be a growing phenomenon. At
present, more than 2000 healthcare
ventures are active in the PPP domain in India. More than 100
healthcare PPP ventures are functioning
in West Bengal. The quality
of service in the sector, especially
in PPP-based ventures has
remained a major area of research
across India. The present study has
been undertaken to examine the
service quality in healthcare service
in West Bengal in general and
from the perspective of the PPP
model in specific. Based on the
available secondary data qualitative,
exploratory and descriptive
research approaches have been
adopted in the present study. The
study has also used inductive research
design and thematic analysis
techniques.
