International Journal on Customer Relations

1. Stephanie Aidoo – University Of Energy And Natural Resources, Ghana.

Received
25-Apr-2023
Accepted
-
Published
25-Apr-2023
Abstract
Organisational performance dwells on what the employees offer collectively in competitive environments, especially in higher education institutions. Businesses yield more profits either by improving on capital or hiring skilled and specialized labour. However, in recent times, it has been argued that the performance of businesses goes beyond capital and labour, thus other factors have been emerging such as the organisational learning capability and knowledge management that are critical for the performance of businesses. Competition in higher education both public and private has become keener in Ghana. The increment in the establishment of public and private higher learning institutions in the country has led to various strategies to attract students. The objective of this research is to look into the effect of organisational learning capability and knowledge management on the performance of employees of the University of Energy and Natural Resources. The study objective warrants explanatory research using a quantitative approach with results generated in numerical form using Statistical Package for Social Sciences (SPSS) tools. There were 255 respondents chosen and analysed using regression analysis. The results suggested that organisational learning capability and knowledge management have a direct significance on employee performance.
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