International Journal on Customer Relations

1. Shriram Kadia – Research Scholar, Institute Of Management, Nirma University, Ahmedabad, Gujarat, India.

2. Sapna Parashar – Research Scholar, Institute Of Management, Nirma University, Ahmedabad, Gujarat, India.

Received
18-Jul-2019
Accepted
-
Published
18-Jul-2019
Abstract
To assess the portrayal of MGNREGA (Mahatma Gandhi National Rural Employment Guarantee Act) in TV advertisements and online news coverage, two content analysis were conducted for the present study. The first objective of the study was to understand the content of MGNREGA TV advertisements on the basis of components such as voice over, crew members of TV advertisements, crew members’ age, background music and the techniques used for advertisements’ execution (i.e., slice of life, dramatization, testimonial, animation and others). The second objective was to see how different aspects were influencing the implementation and communication dissemination of MGNREGA, and how these aspects were covered in the online newspaper coverage of well-known publishers (i.e., The Hindu, Times of India, DNA, The Indian Express, The Hindustan Times and others). MGNREGA’s 11 TV advertisements and 74 published (online) news articles (between 2012 and 2016) were considered for the purpose of content analysis. The result of the study revealed that i) MGNREGA’s TV advertisements carried easy to understand message but were not creative in approach and ii) MGNREGA gets a lot of media attention in India and reputed publisher breaks various MGNREGA news stories through techniques such as informative news, opinion based news and analytical news. Discussions are incorporated to discuss the major findings of the study and relate it to the available literature. The limitations of the study are presented and future research avenues are proposed.
Locked
Subscribed
Open Access