The world beyond words takes us from an understanding of Non Verbal Behavior to an understanding of something far more valuable for success (Non Verbal Intelligence by Robert B Galdini) Why is it that some people have all the elements of success - education, skill sets, integrity and motivation - but cant seem to move from effectiveness to excellence in their careers? Behavior expert Joe Navarro in his seminal work titled Louder than Words reveals the long sought answer. The power of discernment, he says, teaches how to master Non Verbal Intelligence, the ability to interpret and use non verbal signals - in poker terms, "tells"- in business to assess and influence others. It simply means how to use this rudimentary yet powerful "comfort/discomfort" model to decode what really is being said at meetings, interviews, negotiations, presentations, business meals and more, including the casual exchanges that often impact decisions and reputations.