1.
Peeyush Mittal
– Banasthali Vidyapith, Vanasthali, Rajasthan, India.
2.
Peeyush Bangur
– Banasthali Vidyapith, Vanasthali, Rajasthan, India.
Abstract
Consumers have a tendency to shift their loyalty from one brand to another on the basis of relevancy of the products and the
need to gain better satisfaction. So marketers need to arouse their interests in specific brands by using the tool of emotional
branding. Emotional branding touches the emotional nerves of consumers and creates a linkage between the brand and the
purchase decision of consumers. Morrison and Crane (2007) defined ‘emotional branding’ as an engagement of consumers
with the brands emotionally, having a deep, intense, and long-term intimate relation. Emotional Branding appeals directly to a
consumer’s emotions, needs, and ambitions for building the image of the brand. Marketers aim to trigger an emotional response
among consumers with emotional branding. They can create a bond by provoking emotions which disrupt traditional consumer
decision-making preferences. In this study, the gender-wise (male and female separately) perception towards the antecedents of
emotional branding, like brand passion, brand trust, brand personality, and so on have been measured, while linking them towards
brand loyalty for FMCG products.
Keywords Brand Loyalty, Emotional Branding, Branding, Emotions, Perception